Cleaning the air conditioner may lead to traps, repairs, repairs, and suspicion towards Li

Nowadays, many families purchase cleaning services in advance before using air conditioning, allowing air conditioners that have been dormant for more than half a year to take a shower before being put on duty. This was supposed to be a good thing for safe use, but recently, the Summer Hotline of Xinmin Evening News has received many complaints from citizens. From the inability to turn on or cool the air conditioner after cleaning, to various consumer disputes such as noise and odor, citizens who accidentally "step on the pit" cannot enjoy the coolness in hot days and are extremely frustrated.

After cleaning, it emits a strange odor instead

"I purchased an air conditioning cleaning service on the '58 to Home' app to clean the three air conditioners in the living room, master bedroom, and second bedroom. Unexpectedly, when the master bedroom air conditioning was restarted, it emitted a sour and moldy smell." These two days, Shanghai has been experiencing continuous high temperatures, but Mr. Liu dare not turn on the bedroom air conditioning and can only sleep with the electric fan on, which has left him feeling frustrated.

"I personally have rhinitis, so I have always attached great importance to the cleaning of air conditioners. In mid June this year, I saw that '58 Arrives Home' was doing an activity to clean three air conditioners for 199 yuan, so I ordered its service. He told Haibin Jun that after the master came to my house, I turned on and cleaned all three air conditioners one by one. The living room and second bedroom air conditioners were fine, but the master bedroom air conditioner emitted a nauseating odor due to improper operation.".

Mr. Liu immediately contacted the cleaning technician, who, upon hearing about this matter, suggested that he contact the brand manufacturer Hisense for on-site handling. As soon as Hisense's technicians started up, they discovered the problem. "Hisense technicians said that this is due to improper operation during the cleaning process, where the cleaning agent and the blades on the evaporator undergo a chemical reaction, resulting in the emission of an odor."

After clarifying the reason, Mr. Liu called the "58 to Home" customer service, hoping that the platform could take responsibility and solve the problem, but unexpectedly encountered some difficulties. I conveyed the judgment of Hisense's technical personnel, but the customer service refused. They insisted that the current odor had nothing to do with cleaning and demanded that I go to the testing agency. Only by holding the testing report can we prove who is responsible. This makes Mr. Liu very frustrated. Where do ordinary citizens go to find such testing institutions? Hisense would not produce such a report either. Even if it does, will the platform continue to propose that it is not authoritative enough and will not be accepted?

I had repeated communication with customer service five or six times in this way, but he only waited for a call back from the regional manager once. He still insisted that the consumer self certify that the odor in the air conditioner was caused by cleaning, otherwise they would not be able to take responsibility. At present, this matter is in a stalemate. "This house was just renovated by me this year and I'm planning to move in after my wedding in October," Mr. Liu said. The flaws in the wedding room are really adding to the inconvenience.